Return and Refund Policy

Last updated: July 28, 2026

At jixmrszg.shop, we are dedicated to making your shopping experience as smooth and reliable as possible. If you are not satisfied with your purchase, you may request a return in accordance with the following policy.

Return Eligibility

You may request a return within 30 days after your order has been delivered.

To qualify for a return:

• The product must be unused, undamaged, and in its original condition.
• Original packaging, labels, and included accessories must be returned together with the item.
• A valid order confirmation or proof of purchase is required.

Items showing signs of misuse, intentional damage, or unauthorized modifications may not qualify for a return.

Return Instructions

Before sending any item back, please contact our customer support team.

Email: info@jixmrszg.shop

Please provide:

• Order number
• Product name
• Reason for the return
• Supporting photos if the item is damaged or incorrect

Once your request has been reviewed, detailed return instructions will be provided.

Unless the return results from our error, customers are responsible for return shipping expenses.

Refund Policy

Refunds are processed after returned merchandise has been inspected.

If approved, refunds will be issued to the original payment method within 5–10 business days. Processing time may vary depending on your financial institution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong product, please notify us within 7 days of delivery.

Our support team will investigate the issue and provide an appropriate resolution.

Order Cancellation

Orders may be cancelled within 24 hours after payment has been successfully completed. Orders already under processing or shipment preparation generally cannot be cancelled.

Contact Information

jixmrszg.shop

20568 Stevens Creek Blvd, Cupertino, CA 95014, United States

Phone: 15306026370

Email: info@jixmrszg.shop

Business Hours: Monday – Saturday, 10:00 AM – 5:30 PM